CUSTOM CELEBRATIONS POLICIES
Payment & Quote
You will always receive a detailed quote for your project before any commitment is made. All orders require a non-refundable, 50% retainer and signed agreement prior to beginning any design work. Your balance must be paid in full upon proof approval, before your order goes into production.
Quantities & Change of Scope
There is a minimum order quantity of 15 invitations. Once approval has been submitted for the design to go into production, quantities may not decrease for any reason. During the design process, if materials are changed and/or additional pieces are added to the order, this indicates a change of scope for the project. I will present you with new invoice totals as soon as they are available. These changes must be made within the included rounds of proofs and before proof approval. An increase in quantities or change of scope after proof approval, once production has begun, will require a reorder (see below).
In the event you need additional pieces to be printed outside the agreed upon quantity, after production has begun, and/or after the order has been completed and delivered, a minimum order quantity of 15 will be required, and a reorder fee of $10 will apply. I will provide an invoice and included shipping costs for the additional pieces. Embellishment items including, but not limited to, postage, wax seals, and ribbon may not be able to be reordered.
Materials and Embellishments
I cannot guarantee that identical materials & embellishments agreed upon will be available from my suppliers at the time of ordering. There are times when agreed upon materials are discontinued or out of stock when I goes to order. In the event this happens, I will provide a suitable alternative within the same price range as the original materials. In the event you choose something out of the price range, you will be responsible for paying the difference between the two costs.
All orders are shipped USPS Priority with tracking and insurance. Once the item is shipped Blonde & Brindle cannot be held responsible for any damages that may incur during the shipping process or any lost, delayed, or stolen packages. I am unable to provide tracking updates beyond the information that third party mail carriers release. In the event a reprint is required due to a lost, delayed, or stolen package, or damages incurred during the shipping process, all associated costs (printing, materials, supplies, and shipping) will be assumed by you.
I am required to collect sales tax on all orders shipped within Michigan in accordance with the state law. I cannot make any exceptions for any reason.
I strive to represent all colors as accurately as possible, but due to variations in how computer monitors display colors, the colors shown on your screen may look different in person.
Proofs & Revisions
You will receive one initial design proof with four revision rounds after the initial proof to make minor changes and adjustments. Revisions do not constitute a redesign. Any additional revision rounds beyond those included will incur a $25 set up charge for each additional round. It is your responsibility to thoroughly proof each piece of the design for spelling, grammatical errors, layout, spacing, and overall design.
Errors on Approved Pieces
You will be provided a final proof prior to production. It is your responsibility to proofread and make sure everything shown is correct. By giving your approval, you agree that all text and design will appear exactly as displayed with no further changes. If errors are found on printed pieces after final approval, the cost of a reprint is assumed by you along with any rush fees if necessary. In the event the final printed piece does not match the signed approval, I will take any action necessary to remedy the issue and will proceed with a full reprint free of any additional charge.
Changes to your order and order cancellations can be made any time prior to completing your final payment and giving approval for print resulting in forfeiture of your initial retainer and any design materials ordered. Orders that have been approved and gone to print cannot, for any reason, be canceled and quantities may not decrease. All designs are created with the highest of quality and care and are customized for you and to your specifications. Because each piece whether, a custom design or a house design, is unqiue and each design is approved by you before printing, I cannot accept any returns for any reason.
Any personal information you provide to me is kept confidential and is solely used to communicate with you. This information is never shared with or sold to any outside party.
All designs are created exclusively by Blonde & Brindle Design Co. LLC and are the sole property of Blonde & Brindle. All designs and images may not be reproduced in any form without consent from me. I reserve the right to all designs and as such reserve the right to photograph, distribute and/or sell any work I create for you. All content on this site which includes but is not limited to: text, images, designs, and photographs, are copyrights, and intellectual property owned and controlled by Blonde & Brindle Design Co. LLC. You may not reproduce, publish, transmit, distribute, display, or modify any contents of this site.